How to improve your Customer Interactions

Industry News

Why tasks easy for you can be stressful to your clients

Post by
Bryan Stouffer
Publish Date:
December 3, 2020

How to Improve your Customer Experiences

In business, we take for granted how well trained we are to perform routine tasks learned on the job over the course of week, months, or even years. These routine tasks now seem trivial to us as the expert, but to the customer these tasks may seem scary and even overwhelming.

Here are 3 steps to help bridge this gap between your skill and a customer's experience.

  1. Reduce the number of steps, clicks, or actions your customer is required to perform.
  2. Provide instructions clear enough for an 8 year old.
  3. Actively monitor progress and follow up.

Zapa was designed to make the customer experience as simple and clean as possible. We work hard to make sure your customers can access their files with the least number of clicks possible.

Bryan Stouffer is a software architect who has spent his career in the Healthcare and Legal field. His passion for software comes from his desire to see professionals accelerated by computers, not hindered.