Why tasks easy for you can be stressful to your clients
In business, we take for granted how well trained we are to perform routine tasks learned on the job over the course of week, months, or even years. These routine tasks now seem trivial to us as the expert, but to the customer these tasks may seem scary and even overwhelming.
Here are 3 steps to help bridge this gap between your skill and a customer's experience.
Zapa was designed to make the customer experience as simple and clean as possible. We work hard to make sure your customers can access their files with the least number of clicks possible.